Frequently Asked Questions
What are the fees for fundraising?Volunteer Forever only charges 5% per transaction to conduct fundraising through the site. Depending on your account set up, PayPal or WePay will also charge 2.9% and $0.30 for each donation that you receive through Volunteer Forever. One unique feature about Volunteer Forever is that we enable donors to make an additional $5 contribution to help cover your transactions fees. Over 35% of donors elect this option, so there's no need to worry about fees!
How does setting up my fundraising campaign work on Volunteer Forever?If you are a U.S. resident, Volunteer Forever uses WePay, a safe and secure alternative to PayPal to process your donations and collect your donations. You can easily transfer your donations from WePay to your personal bank account at any time. WePay has the highest security classification from the Payment Card Industry to safely and securely process your payments. For more information on WePay security features, visit https://www.wepay.com/security. You will automatically create a WePay account during your account set up on Volunteer Forever and will be able to launch your campaign right away. To withdraw your funds, simply log into https://www.wepay.com/ with the account credentials you used during your account set up to access your account and withdraw your funds to your bank account.
If you are not a U.S. resident, Volunteer Forever used PayPal's ultra-secure payment processing system to process your donations and collect your donations. You can easily transfer your donations from PayPal to your personal bank account at any time.
Important Donor Information: How does Volunteer Forever process donations?Volunteer Forever places the highest priority on protecting your payment information. Our platform has safely and securely processed over $250,000 in donations for thousands of donors just like you.
As a donor, your credit/debit card information is never revealed to Volunteer Forever nor to the fundraising campaign you are supporting. Our U.S. fundraisers use WePay to process their donations. WePay has the highest security classification from the Payment Card Industry to safely and securely process your payments. For more information on WePay security features, visit https://www.wepay.com/security. Our non-U.S. fundraisers use PayPal's ultra-secure payment processing system to process your donations.
Our payment processor uses the industry’s most secure data encryption technologies and physically secure servers that aren’t connected directly to the Internet. Their dedicated team of anti-fraud experts works around the clock to ensure the highest level of security. Best of all, you don't need to have a PayPal or WePay account or even sign up for one to take advantage of these security features while using Volunteer Forever.
What kind of PayPal account will I need to fundraise on Volunteer Forever?For non-U.S. fundraisers, you will need a "Verified", "Premier" PayPal account. Don’t worry, verifying and upgrading your account to Premier is easy and free! Simply log into your PayPal account at www.paypal.com. On the "My Account" page, simply click on the links to "Upgrade" and "Get Verified" (see image below).
Why do my donors see the error: We're still finalizing this fundraiser's campaign. Please check back in 24 hours?This error occurs when the PayPal account tied to your fundraising campaign has not been activated.When you originally signed-up for PayPal, they should have sent you an e-mail to activate your account. PayPal requires that you click on the link in that email in order to receive funds. If you can find that original e-mail, then just click on the link in the email and you'll be activated.
If you can't find the email don't worry. Log in to PayPal.com and go to "My Account" > "Profile" > "Update Email". There you'll see a button that says "Confirm".
How do I know if my donation went through?You can check the "Donations" tab of the fundraiser's profile to verify that your donation was accepted by our system.
Can I extend my fundraising campaign or change my fundraising goal?Yes! Please email us at info[at]volunteerforever[dot]com and will update your campaign right away!
How long does it take to receive my money?
Volunteer Forever deposits your donation into your WePay account (U.S. fundraisers) or PayPal account (non-U.S. fundraisers) as soon as you get a donation! You do not have to wait until the end of your campaign to access your funds. You can also easily transfer your funds to your personal banking account at anytime. In some cases, U.S. fundraisers with WePay accounts may see a slight delay of 1-2 business days for transactions to show up in their WePay accounts.